Shipping & Returns
The standard shipping to these locations will use express service (usually 7-11 days) Hong Kong, USA, Canada, Australia, New Zealand, Russia, the Great Britain, France, Germany, Norway, South Korea, Singapore, and Vietnam, is express.
For the rest of the world, the shipping will be through air mail. (14-21 days)
Please note that due to the high amount of orders during sales events, sometimes our warehousing needs a few more days to pack your orders. (Up to 7 days)
Shipping is free if the total value exceeds 780 HKD at checkout. Please note that whilst we provide multi currency displays on our website, the limits of the Shopify platform means that we can only accept payment in our local currency.
Returns are very easy here at Gale Polewear. If you don’t like your item(s) for any reason (it didn’t fit, imperfections, or it just clashes with your personal style), simply send it back to us within 30 days. Once we process your returned goods, we’ll send you a confirmation email along with a store credit code. You can use this code to get a different size, color or whatever your heart desires at Galepolewear.com! This code will never expire, so take your sweet time finding your perfect item.
To begin the return process, fill this form.
Returns must be in original conditions (unworn, unwashed, with original tags and packaging).
Exchanges are done using your store credit. Once you receive your code, just apply it along with any discount codes you wish to use during checkout.
“Sale items” cannot be returned unless defective *(sold at 60% or less than its original value).
Customers are responsible for return shipping fees.
Processing returns takes a few days, so please be patient with us.
For defective products, please contact us at firstname.lastname@example.org
If you are a wholesale partner, please read the FAQ.